Last Updated: August 22, 2026

At Headtrixx, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Headtrixx (“we,” “us,” “our”) collects, uses, stores, and protects your information when you visit our website, purchase our products, use our services, or communicate with us.

By accessing or using https://headtrixx.com/, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Delivery information
• Account details
• Order and purchase history
• Information provided through customer support or other communications

Payment Information

When you make a purchase, payment and transaction information may be processed through our payment service providers. This may include payment method, transaction details, payment confirmation, and other information necessary to complete your purchase.

We do not intend to store complete payment card details on our own systems where such information is processed directly by authorized payment providers.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Pages visited
• Products viewed
• Website interaction and navigation information
• Date and time of website activity
• Cookies and similar technologies

2. How We Collect Your Information

We may collect information from the following sources:

• Directly from you, when you place an order, create an account, contact us, subscribe to our newsletter, submit a form, or otherwise provide information.
• Automatically, when you browse or interact with our website through cookies, pixels, analytics tools, and similar technologies.
• From service providers, including technology, payment, shipping, fulfillment, analytics, and customer-support providers.
• From business partners or other third parties, where legally permitted.

3. How We Use Your Information

We may use your personal information for purposes including:

• Processing and fulfilling your orders
• Delivering purchased products
• Processing payments and transactions
• Providing customer support
• Managing customer accounts
• Processing returns, refunds, exchanges, or cancellations
• Communicating with you about your orders
• Sending service-related notifications
• Improving our website, products, and services
• Understanding customer preferences and website usage
• Providing personalized shopping experiences
• Sending promotional offers and marketing communications, where permitted
• Preventing fraud, unauthorized activity, and security threats
• Maintaining the security of our website and services
• Complying with applicable laws and legal obligations
• Protecting our rights, customers, business, and services

4. Cookies and Similar Technologies

Headtrixx may use cookies, pixels, tags, analytics tools, and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand website traffic and usage
• Improve website functionality
• Analyze customer behavior
• Provide relevant advertising and marketing
• Measure the effectiveness of promotional campaigns

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Marketing and Promotional Communications

With your permission or where permitted by applicable law, we may send you promotional communications through email, SMS, or other communication channels.

These communications may include:

• New product announcements
• Special offers
• Discounts
• Promotional campaigns
• Product recommendations
• Brand updates

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

Please note that even if you opt out of promotional communications, we may still contact you regarding important non-promotional matters, such as your orders, payments, account, or customer-service requests.

6. Sharing of Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

• E-commerce and website service providers
• Payment processors
• Shipping and delivery partners
• Order fulfillment providers
• Cloud storage providers
• IT and technology providers
• Analytics providers
• Customer-support providers
• Marketing and advertising partners
• Business partners and affiliates
• Government authorities or law-enforcement agencies when legally required

We require service providers handling personal information on our behalf to use such information only for legitimate business purposes and in accordance with applicable requirements.

7. Shopify

Our online store is powered by Shopify, which provides the technology infrastructure that enables us to operate our online store and provide our services.

Shopify and its service providers may process information relating to your use of our website and transactions in accordance with their own privacy practices.

For more information about Shopify’s privacy practices, please review Shopify’s applicable privacy policy.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, shipping services, or other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies and terms of any third-party website you visit.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The purpose for which the information was collected
• Whether you maintain an account with us
• Whether we need the information to provide our services
• Legal, tax, accounting, or regulatory requirements
• Dispute resolution
• Fraud prevention and security purposes
• Enforcement of our agreements and policies

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including:

• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information, where legally permitted
• The right to request information about how your personal information is processed
• The right to request portability of certain information, where applicable
• The right to withdraw consent where processing is based on consent
• The right to opt out of certain marketing communications

To exercise your applicable rights, you may contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website and services are not intended for children who are not legally permitted to use such services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. International Data Transfers

Depending on the service providers and technologies we use, your personal information may be processed, stored, or transferred outside the country in which you live.

Where required by applicable law, we will take appropriate steps to protect personal information during such transfers.

14. Fraud Prevention and Legal Compliance

We may collect, use, retain, and disclose personal information when reasonably necessary to:

• Detect and prevent fraud
• Investigate suspicious or illegal activity
• Protect our customers and website
• Enforce our Terms of Service
• Respond to legal requests
• Comply with applicable laws and regulations
• Protect our legal rights and interests

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, legal requirements, or privacy practices.

Whenever we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Headtrixx

Phone: +91 818 089 9884
Email: headtrixx1help@gmail.com
Address: Khamla, Neelkanth Apartment, B Wing 905, 440025, Nagpur, Maharashtra, India

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.

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