Terms & Conditions

Last Updated: August 22, 2026

Welcome to Headtrixx. These Terms & Conditions (“Terms”) govern your access to and use of the Headtrixx website, https://headtrixx.com/, and your purchase of products available through our online store.

By accessing our website, browsing our products, placing an order, or using any service provided by Headtrixx, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Headtrixx

Headtrixx is a hair-care brand focused on solutions for hair concerns associated with hard-water exposure and everyday hair-care needs.

Our product range may include shampoos, conditioners, hair serums, hair-care combinations, bundles, and other personal-care products as made available on our website.

For the purpose of these Terms, “Headtrixx”, “we”, “us”, or “our” refers to the owner/operator of the Headtrixx brand and website.

Legal Business Name: [Insert Legal Company Name]
Registered Address: [Insert Registered Address]
Email: [Insert Official Customer Support Email]
Contact Number: [Insert Customer Support Number]

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement under applicable law.
The information provided by you is accurate, complete, and current.
You will use the website only for lawful purposes.
You will not misuse, interfere with, or attempt to gain unauthorized access to the website or its systems.

If you are placing an order on behalf of another person or entity, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, pricing, availability, and other information displayed on our website are accurate and up to date.

However:

Product colours, packaging, labels, and appearance may vary slightly from images displayed on the website.
Product availability may change without prior notice.
We reserve the right to correct errors or inaccuracies in product information.
We may modify, discontinue, or update products at any time.

The products available on our website are intended for their stated cosmetic and personal-care purposes. Customers should carefully read the product description, ingredients, directions, warnings, and usage instructions before use.

4. Hair-Care and Product Claims

Headtrixx products are developed for hair-care and cosmetic purposes. Product information provided on the website is intended to describe the intended use and benefits of our products.

Individual results may vary depending on factors such as hair type, scalp condition, water quality, existing hair damage, lifestyle, and product usage.

Product information on this website should not be considered medical advice, diagnosis, or treatment.

If you have a known allergy, sensitive scalp, skin condition, or any concern regarding the use of a product, consult an appropriate healthcare professional before using the product.

Discontinue use if irritation or an adverse reaction occurs and seek professional advice where appropriate.

5. Account Information

Certain features of the website may require you to provide personal information or create an account.

You agree to provide accurate and complete information and to keep your information updated.

You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being misused, fraudulent, or in violation of these Terms.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is considered accepted only when we confirm or process the order for fulfilment.

We reserve the right to refuse, cancel, or limit an order for reasons including:

Product unavailability.
Pricing or listing errors.
Incorrect customer information.
Suspected fraudulent or unauthorized transactions.
Delivery restrictions.
Duplicate or unusual orders.
Violation of these Terms.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy and applicable payment-processing timelines.

7. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

We may offer discounts, promotional offers, coupon codes, bundles, or special pricing from time to time. Promotional offers may have additional terms, validity periods, product restrictions, or minimum-order requirements.

If there is an obvious pricing or technical error, we reserve the right to correct the price and, where applicable, cancel the affected order.

8. Payment

We may offer multiple payment methods, including online payment methods and Cash on Delivery (COD), where available.

Payments processed through third-party payment providers may be subject to the terms and conditions of those providers.

Headtrixx does not store sensitive payment information such as complete card numbers or banking credentials unless specifically permitted and required by applicable law.

You agree to provide valid payment information and authorize the applicable payment provider to process your transaction.

9. Shipping and Delivery

We aim to process and dispatch orders within a reasonable timeframe.

Delivery timelines may vary depending on:

Delivery location.
Product availability.
Courier or logistics partner.
Weather conditions.
Public holidays.
Operational disruptions.
Other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing a correct and complete shipping address, phone number, and other required delivery information.

Headtrixx shall not be responsible for delays caused by incorrect or incomplete information provided by the customer.

10. Cash on Delivery

Where COD is available, the customer must pay the full applicable order amount to the delivery partner at the time of delivery.

Repeated refusal of COD orders, fraudulent orders, or misuse of COD services may result in restrictions on future COD purchases.

We reserve the right to disable COD availability for specific customers, locations, products, or orders where reasonably necessary.

11. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are governed by our applicable Refund/Return Policy published on the website.

Before returning any product, customers should review the applicable policy and follow the required procedure.

Depending on the applicable policy:

Products may need to be unused or meet specified eligibility conditions.
Certain personal-care products may not be eligible for return once opened or used, except where required by applicable law or in cases of defective, damaged, or incorrect products.
Customers may be required to provide photographs, videos, order details, or other information to verify a return or replacement request.
Refunds, where approved, will generally be processed through the applicable payment method or as otherwise permitted by law.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

12. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, leaked, or incorrect product, please contact our customer support team within the period specified in our return/refund policy.

You may be asked to provide:

Order number.
Photographs or videos of the package.
Photographs of the product.
Details of the issue.
Other information reasonably required to investigate the complaint.

After verification, we may provide a replacement, refund, or other appropriate resolution in accordance with our policy and applicable law.

13. Promotions and Discount Codes

Promotional codes and offers may be subject to additional conditions.

Unless expressly stated otherwise:

Promotional codes cannot be exchanged for cash.
Only one promotional code may be used per order.
Offers may have minimum purchase requirements.
Offers may apply only to selected products.
Offers may not be combined with other promotions.
We reserve the right to modify or withdraw promotional offers at any time.

14. Intellectual Property

All content available on the Headtrixx website, including but not limited to:

Brand name and logos.
Product names.
Product images.
Photographs.
Graphics.
Website design.
Text and descriptions.
Videos.
Blog content.
Icons and visual elements.
Software and website functionality.

is owned by or licensed to Headtrixx and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission, except where permitted by applicable law.

15. User Reviews and Content

If you submit a review, testimonial, photograph, video, comment, feedback, or other content to Headtrixx, you confirm that you have the right to provide that content.

By submitting content, you grant Headtrixx a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, modify, and distribute that content for legitimate business, marketing, promotional, and website-related purposes, subject to applicable law.

You must not submit content that:

Is false or misleading.
Violates another person’s rights.
Contains unlawful, abusive, defamatory, or offensive material.
Infringes intellectual-property rights.
Contains malicious software or harmful code.
Violates applicable laws or regulations.

We reserve the right to remove or refuse user-generated content at our discretion.

16. Prohibited Use

You agree not to use the website:

For any unlawful or fraudulent purpose.
To impersonate another person or entity.
To interfere with website security or functionality.
To introduce viruses, malware, or harmful code.
To attempt unauthorized access to our systems.
To scrape, copy, or reproduce website content for commercial purposes without permission.
To place fraudulent, abusive, or misleading orders.
To misuse promotional offers or discount codes.
To engage in any activity that could damage Headtrixx, its customers, partners, or website.

17. Third-Party Services and Links

Our website may use or integrate third-party services such as payment processors, logistics providers, analytics services, advertising platforms, or other technology providers.

We may also provide links to third-party websites.

Headtrixx is not responsible for the content, privacy practices, availability, security, or terms of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

18. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable due to:

Maintenance.
Technical issues.
Server or network problems.
Updates.
Security incidents.
Events outside our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the website or its services without prior notice where reasonably necessary.

19. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” and “as is” basis.

While we make reasonable efforts to provide accurate information, we do not guarantee that all website content will always be complete, accurate, current, or error-free.

Product results can vary between individuals. No representation is made that a particular product will produce identical results for every customer.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Headtrixx and its owners, employees, affiliates, service providers, and partners shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to:

Use or inability to use the website.
Use or misuse of products.
Website interruptions.
Delivery delays.
Third-party services.
Unauthorized access caused by circumstances beyond our reasonable control.
Information or content provided by users.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

21. Indemnification

You agree to indemnify and hold harmless Headtrixx, its owners, affiliates, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms.
Your misuse of the website.
Your violation of applicable law.
Your infringement of another person’s rights.
Fraudulent or unauthorized activities associated with your account or orders.

22. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information provided through the website.

By using the website, you acknowledge that you have read and understood our applicable privacy practices.

23. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, website, products, services, legal requirements, or operational practices.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection and other mandatory laws, disputes arising out of or relating to these Terms, the website, or purchases made through the website shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of the business.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue to remain in effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return/Refund Policy, Shipping Policy, and any other policies expressly referenced on the website, constitute the agreement governing your use of the Headtrixx website and services.

27. Contact Us

If you have any questions regarding these Terms, orders, products, returns, or other matters, please contact us:

Headtrixx
Legal Business Name: [Insert Legal Company Name]
Address: [Insert Registered/Business Address]
Email: [Insert Official Email Address]
Phone: [Insert Customer Support Number]

We will make reasonable efforts to respond to customer queries and complaints within an appropriate timeframe.